Return and Complaint Policy
Return and Complaint Policy
Zubzdra Return and Complaint Policy
Last Updated: January 30, 2025
Return Policy
In accordance with applicable regulations, customers have the right to return goods purchased from our online store within 30 business days from the date of delivery.
1. Returning Goods
1.1. Return Rules
Customers have the right to return a purchased product within 30 business days of receiving the shipment without providing a reason.
1.2. Return Conditions
Products can only be returned if they:
- Have not been used
- Are in their original, undamaged packaging
- Show no signs of wear or damage
Packaging Notice:
For logistical and environmental reasons, some products (e.g., whitening strips) may be delivered in individual sachets instead of original packaging. The packaging does not affect the quality or effectiveness of the product. Returns are only accepted if the product has not been opened or used, regardless of the type of packaging.
1.3. Return Costs
The cost of returning goods is covered by the customer, unless the return is the result of a recognized complaint.
1.4. Return Procedure
Before returning any product, please contact us at support@zubzdra.com After verifying your request, we will provide detailed instructions on the return process.
1.5. Refund Processing
Approved refunds will be processed within 10 business days of receiving the returned product.
Complaint Policy
We strive to provide high-quality products and excellent customer service. However, if any issues arise, we offer a simple and transparent complaint process.
2. Complaints
2.1. Right to File a Complaint
Customers have the right to file a complaint if the received product is:
- Defective
- Damaged
- Does not match the order
2.2. Complaint Processing Time
Complaints will be processed within 14 business days from receipt.
2.3. Shipping Costs in Case of a Complaint
If the complaint is approved, the seller will cover the return shipping costs.
2.4. Complaint Procedure
To file a complaint, please follow these steps:
- Contact us at support@zubzdra.com
- Provide:
- Order number
- Purchase date
- Description of the issue
- If possible, attach photos of the defect
- Once we review your request, we will provide further instructions regarding returns or exchanges.
2.5. Refund or Product Replacement
If the complaint is approved, customers can choose between:
- A refund (processed within 10 business days)
- A replacement product
Contact for Returns and Complaints
Company Name: Onbeautify LTD
Company Number: 12739335
Address: Office 178b, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: support@zubzdra.com
Phone: (+44) 7418353969