Returns and complaints

Yes, according to the law of March 2, 2000, you can return a product purchased in an online store for any reason within 30 days from the date of delivery of the shipment with the order. However, such goods must not bear traces of use, must not be damaged or destroyed, must be in the original packaging with all contents.

Return process:

  1. Initiate Returns:

    • Contact us at: support@zubzdra.com.
    • You will receive shipping instructions from us.
    • Returns must be sent by courier at your expense.
    • Items returned without prior return request will not be accepted.

  2. Damage and Problems:

    • Contact us immediately if the product is damaged or defective.

  3. Exceptions:

    • Perishable goods, personalized or personal products are not returnable.
    • Please contact us in case of any doubt.

  4. Exchanges:

    • After receiving the return, you can make a separate purchase of new goods.

  5. Refund:

    • Once the return is approved, the money will be returned to your account.
    • The process can take up to 10 working days.

Zubzdra Complaints Policy

Our Commitments
V Zubzdra, Your satisfaction is our first priority. We offer the highest quality products, but we understand that sometimes problems can arise. Our complaint policy is here to help you.

Quick and Easy Claim Submission

  • Contact: In case of a problem, contact us by phone or e-mail within 12 months of purchase.
  • Data: When submitting a claim, please include the order number, date of purchase and a detailed description of the problem.
  • Response: We try to respond to your complaint and contact you within 10 working days.

Solutions within reach
Depending on the specific situation, we suggest:

  • New product submission,
  • Full refund.

No Additional Costs
Please note that if the complaint is accepted, we pay all postage costs. Please send the product by courier.

We are here for you!
Do you have questions or doubts? Our customer service team is available at email address: support@zubzdra.com or phone number: +420 296182830.

Name: Onbeautify LTD
Company Number: 12739335
Address: 182-184 High Street North Office 177b, London, E6 2JA, United Kingdom
Telephone: +420 296182830
Email address: support@zubzdra.com

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